Privacy Policy – Enhanced Inbox

Enhanced Inbox (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share personal information from users of our platform, including both (1) Publishers who use our tools to send or analyze email campaigns and (2) End Users who connect their inboxes for monitoring or deliverability testing.

1. Information We Collect

We may collect the following types of information:

For Publishers:

• Name, email address, contact information
• Company name, billing address, and payment information
• Email metadata (e.g., subject lines, sender information, timestamps) used in testing or deliverability analysis
• Usage data, including logins, feature usage, and IP addresses

For End Users:

• Email account metadata (e.g., subject lines, sender information, inbox folder placement)
• OAuth credentials for accessing inbox folders (read-only, metadata only)
• User agent, session activity, and connected account settings

We do not collect or store the body content of emails unless explicitly authorized for diagnostic purposes.

2. How We Use Your Information

• Provide, operate, and maintain the Enhanced Inbox platform
• Monitor and report on deliverability and inbox placement performance
• Provide customer support and respond to inquiries
• Improve functionality, security, and user experience
• Enforce our Terms of Service and comply with legal obligations

3. Sharing of Information

We do not sell personal information. We may share data with:

• Service providers under contract who help operate our platform
• Regulatory or legal authorities when required to comply with the law
• Internal systems for analytics, support, and product improvement
• Aggregated, anonymized data may be shared for benchmarking or research.

4. Data Access and Control

Publishers and End Users may request:

• Access to the personal data we store
• Correction of inaccurate information
• Deletion of personal data (subject to legal and contractual obligations)
• Revocation of inbox access at any time

Requests should be sent to [email protected].

5. Data Security

We use commercially reasonable physical, technical, and administrative safeguards to protect your data. While we work to protect your information, no method of transmission or storage is 100% secure.

6. Data Retention

We retain information for as long as it is necessary to provide the service, fulfill legal requirements, and support account history or billing records.

7. Use of Third-Party Services

Our platform may integrate with third-party services such as Gmail or Microsoft Outlook. Your use of those integrations is also subject to their respective privacy policies and API terms.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or in-app notifications.

9. Contact